Support

Email [email protected] for help with the website or mobile app. Tell us what you were trying to do, what happened instead, and whether you are using iPhone, Android or the web.

Sign in with your password, or use Google or Apple when shown on the sign-in screen. If you have forgotten your password, choose “Forgot your password?” to request a reset email.

If two-factor authentication is on, finish signing in with a passkey or a single-use recovery code.

Check your spam folder and make sure you entered the same email address you used to create the account. Never forward confirmation or password-reset emails to somebody else.

Start a rent hunt, then paste a link from any rental website. We Want To Rent saves the link but does not copy the listing automatically. Add the rent, rooms, notes and other useful details yourself so the information reflects what your group has checked.

A listing can appear in more than one hunt. Archiving a hunt hides it from the active list; it does not remove a listing that is still used elsewhere.

Invite the people you are moving with from the Team screen. Invitation links are intended for one recipient, so send them privately. Once somebody joins, they can see and update the team’s shared hunts.

If an invitation is not opening in the app, open the same link in your browser and sign in with the intended email address.

Photos and videos you upload are private to the relevant team. An upload may take a moment to process before it appears. If it fails, check your connection, keep the app open and try again.

A Rightmove or OpenRent link may supply the first address and pin. You can correct it by searching an address or dragging the pin. The app does not need your background location, and if a map is unavailable the rest of the listing remains usable.

The mobile app keeps a recent read-only copy of key information when you lose your connection. Changes, invitations, uploads and messages need a connection and are not queued. Reconnect, refresh the screen and try the action again.

Including these details helps us investigate without asking you to repeat yourself:

• the email address on your account;
• the screen and action where the problem occurred;
• the approximate time it happened and any message you saw;
• your device, operating system and app version; and
• a screenshot, with private property or personal details hidden where possible.

Please do not send passwords, password-reset links, recovery codes or full identity documents.

You can permanently delete your account and its private records from Account settings on the web or in the app. To request access, correction, or another data-rights action, email [email protected] from the address on your account. We may ask you to verify that you control the account before completing the request.

Read the Privacy policy for more information about your data rights and how information is retained.

We Want To Rent does not verify properties, landlords or agents. Be cautious with deposits, identity documents and requests to move a conversation or payment outside a reputable process. If you believe a message or listing is fraudulent, stop engaging and report it to the relevant property website, payment provider or authorities as appropriate.